IT Support Specialist
Study Program Courses

The IT Support Specialist course is designed to equip learners with the foundational skills and knowledge necessary to provide efficient technical support in today’s fast-paced IT environment. This course covers a wide range of key areas including troubleshooting hardware and software issues, network management, operating systems, cybersecurity essentials, and customer service. Learners will gain hands-on experience through real-world projects, ensuring they are well-prepared to support organizations with their IT needs.

Learning Details and Options

This course will position learners to pursue a wide range of IT roles, including IT Support Specialist, Smartphone Repair Technician, Computer Repair Technician, and Computer Support Specialist, giving them a competitive edge in today’s tech-driven job market.

Key Areas:

  1. Computer Hardware

    • Understanding hardware components and their functions
    • Assembling and maintaining computer systems
    • Troubleshooting hardware failures

  2. Operating Systems

    • Installing, configuring, and managing various operating systems (Windows, macOS, Linux)
    • Managing system updates and security patches

  3. Networking Fundamentals

    • Basics of networking, including LAN, WAN, and wireless networks
    • Setting up and troubleshooting routers, switches, and firewalls
    • Network security practices

  4. Cybersecurity Essentials

    • Basic principles of cybersecurity
    • Identifying and mitigating common security threats
    • Best practices for securing personal and organizational data

  5. Software Troubleshooting

    • Diagnosing and resolving software-related issues
    • Application management and support
    • Cloud-based services and virtualization basics

  6. Customer Service & Communication Skills

    • Effective communication with technical and non-technical stakeholders
    • Providing excellent customer service in IT support environments
    • Managing helpdesk operations and ticketing systems

Assessment & Project Types:

  • Quizzes and Exams:
    Knowledge-based assessments to ensure understanding of core IT concepts.

  • Hands-on Labs:
    Practical labs for troubleshooting hardware, configuring networks, and installing software.

  • Case Studies:
    Real-world scenarios to diagnose and solve IT support issues.

  • Capstone Project:
    A final project where learners will demonstrate their ability to resolve complex IT support problems in a simulated work environment.

 

Learning Outcomes:

By the end of this course, learners will be able to:

  1. Identify and troubleshoot hardware and software issues effectively.
  2. Configure and manage different operating systems and network infrastructures.
  3. Implement basic cybersecurity measures to protect systems and data.
  4. Provide high-quality technical support to clients or team members.
  5. Communicate technical solutions clearly to non-technical users.
  6. Manage helpdesk operations, including prioritizing and resolving technical tickets.

Regular & Intensive Learning Option

  • Class Schedule:
    Morning Students – Monday to Thursday, 09:00 am – 03:00 pm
    Afternoon Students – Monday to Thursday, 03:30 pm – 08:00 pm

  • Teaching Method: Online & Offline / Online only (eg. Google meet video call)
  • Course Duration: 4 sessions (12 months)
  • Session Length: 1 session = 3 months

  • DWTA Qualification: Academic Diploma
  • CTVET’s National TVET Qualification Framework (NTVETQF): Higher National Diploma
  • Tuition & Guidance Fees:
    • Ghc 2660 per session or
    • Ghc 950 per month

Slow-Paced & Relaxed Learning Option

  • Class Schedule:
    Weekend Evening Students – Friday to Sunday, 06:00 pm – 08:00 pm

  • Teaching Method: Online & Offline / Online only (eg. Google meet video call)
  • Course Duration: 5 sessions (15 months)
  • Session Length: 1 session = 3 months

  • DWTA Qualification: Academic Diploma
  • CTVET’s National TVET Qualification Framework (NTVETQF): Higher National Diploma
  • Tuition & Guidance Fees:
    • Ghc 2660 per session or
    • Ghc 950 per month
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Course Title: IT Support Specialist with Device Repair Specialization

Course Summary:

The IT Support Specialist with Device Repair Specialization course is an all-encompassing program designed to provide learners with the essential knowledge and hands-on skills required to excel in IT support, while also specializing in smartphone and computer repair. In addition to the foundational IT support concepts, learners will delve into technical repair skills for both mobile devices and computer systems, preparing them for roles as IT Support Specialists, Smartphone Repair Technicians, and Computer Repair Technicians.

This course combines technical troubleshooting, system support, device repair, and customer service, providing a comprehensive toolkit for learners aiming to be versatile IT professionals.

Key Areas:

  1. Computer Hardware
    • Hardware components (motherboards, RAM, hard drives, etc.)
    • Assembling and disassembling computers
    • Diagnosing and repairing hardware failures
  2. Operating Systems
    • Installing and configuring various operating systems (Windows, macOS, Linux)
    • Managing updates, drivers, and security features
  3. Networking Fundamentals
    • Setting up and troubleshooting network infrastructure (routers, switches, etc.)
    • Network configuration, IP addressing, and wireless network setup
    • Network security and troubleshooting protocols
  4. Cybersecurity Essentials
    • Implementing basic security measures to protect IT systems
    • Understanding threats (malware, phishing, ransomware)
    • Data encryption and backup solutions
  5. Software Troubleshooting
    • Common application and software issues
    • Cloud services and virtualization
    • Diagnosing software crashes, updates, and errors
  6. Smartphone Repair Technician
    • Understanding smartphone hardware components (screens, batteries, motherboards)
    • Common issues with iOS and Android devices
    • Replacing faulty parts (screens, buttons, batteries)
    • Repairing charging ports, cameras, and audio issues
    • Software troubleshooting, including boot loop errors, software updates, and data recovery
  7. Computer Repair Technician
    • Diagnosing and repairing both desktop and laptop hardware problems
    • Component-level troubleshooting and replacement (motherboards, hard drives, keyboards)
    • Upgrading hardware (RAM, storage, graphics cards)
    • Advanced diagnostics for overheating, power supply issues, and boot failures
  8. Computer Support Specialist
    • Supporting end-users with hardware and software issues
    • Remote troubleshooting and support tools
    • Managing enterprise-level software and hardware configurations
    • Providing solutions for network, server, and data storage issues
  9. Customer Service & Communication Skills
    • Handling technical queries and offering timely resolutions
    • Effectively communicating solutions to non-technical users
    • Managing ticketing systems and tracking user issues

Assessment & Project Types:

  • Quizzes and Exams:
    Evaluate knowledge on technical concepts, including IT support, device repair, and network management.
  • Hands-on Labs & Device Repair:
    Practical sessions for repairing smartphones, computers, and troubleshooting software issues.
  • Case Studies:
    Analyze real-world support scenarios, diagnosing and repairing issues with smartphones, desktops, and laptops.
  • Capstone Project:
    A comprehensive project where learners must resolve complex hardware and software issues, as well as repair a damaged smartphone or computer.

Learning Outcomes:

By the end of this course, learners will be able to:

  1. Assemble, disassemble, and repair various computer systems (desktops, laptops) and smartphone devices.
  2. Diagnose and troubleshoot hardware, software, and network issues in both mobile and computer environments.
  3. Replace faulty hardware components in computers and smartphones, including screens, batteries, and internal components.
  4. Provide remote and on-site IT support services, handling technical tickets and offering solutions.
  5. Implement cybersecurity protocols to protect systems from various types of security threats.
  6. Effectively communicate with clients, providing technical support and ensuring customer satisfaction.
  7. Manage IT helpdesk systems, offering solutions for complex technical problems across devices.

This program is ideal for individuals seeking to start or advance a career in cybersecurity, offering both fast-tracked and more flexible paths to completing the diploma.